FAQs

  • We offer a range of luxury chauffeur services including airport transfers, corporate travel, private tours, event and occasion transfers, and bespoke hourly bookings. We cater to individual and group needs with a fleet of premium European vehicles.

  • You can easily book our services online by clicking HERE through our booking portal, via email, or by phone. For corporate clients, we offer a dedicated portal for self-managed bookings and account management.

  • Our fleet includes luxury European only vehicles like the Mercedes-Benz E Class, BMW X7, Renault Master Bus, and up to 57-seater coaches. We ensure all our vehicles are well-maintained and equipped with modern amenities for your comfort.

  • Yes, our prices are all-inclusive with no hidden fees or surcharges. You’ll know the full cost of your trip upfront, including any tolls, parking fees, or additional charges, which are all included in the quoted price. Wait time and additional stops that aren't within the scope of the booking will be charged additionally. Click HERE to learn more.

  • Yes, we offer hourly bookings that provide you with a dedicated chauffeur for the duration of your reservation. This service is ideal for clients needing flexible transportation throughout the day.

  • While we recommend booking as early as possible with a minimum of 12 hours to secure your preferred vehicle and time, we do our best to accommodate last-minute bookings based on availability. If your booking is within 12 hours please email or call our office.

  • Your children’s safety is our number one priority. That’s why we provide baby and booster seats in all our vehicles FREE of charge.

  • We monitor all flights in real-time, so if your flight is delayed, we will adjust the pick-up time accordingly at no extra cost. Your chauffeur will be waiting for you when you land.

  • We work with you to reschedule your transfer whether your cancelled flight is inbound or outbound.

  • Inline with Melbourne Airport regulations, all our drivers are required to adhere to the respective pickup and drop off instructions dependent on the vehicle of travel. Click HERE to read more on drop off and pickup instructions.

  • Yes, we have vehicles that can accommodate groups of all sizes, from luxury sedans to buses for larger groups. Please contact us to discuss your specific needs.

  • You will receive an email and SMS with a live vehicle tracking link, allowing you to see the location of your assigned chauffeur in real time. This feature ensures transparency and convenience for your travel plans.

  • Opening a corporate account is easy. Click HERE to sign up. Once your account is set up, you’ll gain access to our corporate portal where you can manage bookings, view rates, and more.

  • Yes, we operate 24 hours a day, 7 days a week. Whether you have an early morning flight or a late-night event, we are here to provide reliable and luxurious transportation.

  • Yes, we offer flexible bookings that allow for multiple stops during your journey. Whether you need to attend several meetings, run errands, or pickup friends and family along the way, our chauffeurs will accommodate your schedule.

  • All of our chauffeurs are fully licensed, and accredited with Safe Transport Victoria and have extensive knowledge of Melbourne and the surrounding areas. They are committed to providing a safe, comfortable, and discreet service.